Focusrite’s Scarlett range of interfaces is celebrating ten years of making music accessible to anyone, anywhere. Thanks to over four million users across 180 countries, the high-quality audio offered by Scarlett has helped make more records than any other interface in history — and Focusrite have learned a lot in those ten years.

Back then, the user experience with audio interfaces was very hit or miss. Sometimes they worked, sometimes they didn’t. For Focusrite, this wasn’t good enough. So, they made it their mission to invest in technology that would enable them to make an interface that was consistently reliable and robust, allowing everyone — not just those with tech experience — to achieve great-sounding recordings. 

Listening to customers has always been key for Focusrite, and they feel that the Scarlett community is where the answers lie if they want to provide the best interface that they can. To this end, Focusrite asked Scarlett customers for their feedback and invested in Customer Support, channeling the information they gleaned from our customers back into Scarlett’s design.